What is your Returns Policy?
We hope you will be completely satisfied with any product purchased from Paw Products.
However should you wish, you can return it for any reason within 14 days from the date of despatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached.
How do I return an item?
Simply send the item along with a copy of your delivery note included with your order to;
Please be aware that you are responsible for the item(s) until such time as they are received by us. As such we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.
Can I exchange items?
Yes of course. When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be despatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above to return the original goods for a refund.
What if an item is faulty?
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you. Please contact our customer services team on firstname.lastname@example.org or telephone +44 (0)114 303 0082 between 10:00am and 5.00pm Monday to Thursday (4.30pm Fridays). We do try and answer emails and phone calls over the weekend but if you can get in touch please leave us a voicemail and we will endeavour to respond over the weekend.